Customer Service

Shipping Policy:

• Shipping Fed Ex 3day select $25.00
• Shipping Fed ex over night will get price quote before shipping
• Insured mail 5-7 days $15.00

Return Policy:

Schalla Jewelers of Ouray must be notified within 48 hours of receipt of package that it will be returned for refund and must have an RA# given by Schalla Jewelers of Ouray for package to be accepted for refund.  Merchandise can be returned within 30 days for in-store credit only and must have a RA# issued by Schalla Jewelers of Ouray.  All returned merchandise must be in perfect condition and receipt must be included.  No returns are accepted after 30 days from day of receipt of merchandise.

We look forward to hearing from you.